Information & advice

On this page you’ll find useful resources, answers to frequently asked questions about our services, and access to the films that were produced for our ‘Not Forgotten’ exhibition. ‘Not Forgotten’ was a series of short films made in partnership with Cardiff-based people living with dementia.

Coronavirus update

Effro has continued to provide its services throughout COVID-19 pandemic, although some aspects of our service have been adapted. Please contact us for further information.

Frequently asked questions

Does it cost anything to access Effro’s services?
As part of Platfform, a registered charity for mental health and social change, we don’t charge anything for the services we offer at Effro. Our work is funded by the Welsh Government.
How can I make a referral for Effro?
If you or someone you care about is living with dementia, please contact our team for the information you need to make a referral. We currently offer our services in Cardiff, Vale of Glamorgan, Bridgend, Rhondda Cynon Taff and Merthyr Tydfil.
How long will it take to access Effro’s services?
We try to keep our waiting times as short as possible. We will acknowledge your referral as soon as it is received and provide an estimate waiting time soon after.
How much support does Effro provide?
Our group support sessions run once per week over a period of between five and 10 weeks. Each group session lasts approximately an hour and a half. The support we offer on an individual basis has no time limit – the amount of support we provide to individuals is reviewed on a regular basis by our case workers. On average, we provide two hours of support per week to each individual.
How can I show support for Effro?
One of the best ways to support our work is to become a volunteer and begin actively helping people living with dementia in your community. Alternatively you may wish to make a donation. Please get in touch for details on how to do this.
I think I or someone I know may have dementia – what should I do?
The most important thing is to not panic. Begin by making an appointment with your GP to discuss your concerns. They may then refer you on to a specialist memory clinic or similar service.

Not Forgotten exhibition films

‘Not Forgotten’ was an exhibition of short films made in partnership with Cardiff-based people living with dementia. As well as giving individuals with dementia a chance to be heard, the films have helped to raised awareness of dementia-related conditions and the effect they have on people’s lives.